Privacy Policy for Sparkle and Shine Cleaning Solutions

Effective Date: 01/01/2025

Introduction

At Sparkle and Shine Cleaning Solutions, we value the privacy of our clients and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our cleaning services. Our services are available in Washington, D.C. and Maryland, and this policy applies to all residential and commercial cleaning customers.

1. Information We Collect

We may collect the following types of personal information when you use our services or communicate with us:

• Personal Identification Information: Name, address, phone number, email address, billing information.

• Service-Related Information: Property details (e.g., type of service requested, address for cleaning, special instructions, and preferences).

• Payment Information: Credit card or other payment methods for billing purposes.

• Communication Records: Emails, phone calls, messages, or other forms of correspondence.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our cleaning services: To fulfill your service request, schedule appointments, and ensure quality service.

• Billing and Payments: To process payments, send invoices, and handle billing inquiries.

• Customer Support: To communicate with you, respond to inquiries, address concerns, and improve service quality.

• Marketing and Promotions (Optional): We may use your contact information to send you promotions or newsletters if you have opted into such communications. You can opt out at any time by contacting us or unsubscribing from the email.

3. Data Sharing and Disclosure

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors, contractors, or service providers who assist us in operating our business, such as payment processors, marketing services, or cleaning equipment suppliers.

• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, and safety of Sparkle and Shine Cleaning Solutions, our clients, or others.

4. Data Security

We take reasonable precautions to safeguard your personal information, including using encryption, secure servers, and administrative controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Data

We retain your personal information only for as long as necessary to provide our cleaning services, comply with legal obligations, resolve disputes, or enforce our agreements.

6. Your Rights and Choices

• Access and Update: You may request access to the personal data we hold about you and request updates or corrections.

• Opt-Out: You can choose to opt-out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

• Data Deletion: If you no longer wish to receive our services, you can request that we delete your personal information. We may retain certain information if necessary for legal or contractual purposes.

7. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect or maintain personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new Privacy Policy on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sparkle and Shine Cleaning Solutions

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