Legal Policy for Sparkle and Shine Cleaning Solutions

Effective Date: 01/01/2025

Introduction

Welcome to Sparkle and Shine Cleaning Solutions (“we,” “our,” or “us”). This Legal Policy governs your use of our website, services, and any related communications. By using our website or engaging our cleaning services, you agree to comply with the terms outlined in this policy.

1. Acceptance of Terms

By accessing or using Sparkle and Shine Cleaning Solutions’ website and services, you agree to be bound by this Legal Policy, our Privacy Policy, and Cookie Policy. If you do not agree with any part of this policy, you should not use our website or services.

2. Services Provided

Sparkle and Shine Cleaning Solutions provides professional cleaning services for both residential and commercial clients in Washington, D.C., and Maryland. These services include, but are not limited to, general cleaning, deep cleaning, move-in/move-out cleaning, and other specialized cleaning services.

We reserve the right to modify, suspend, or discontinue any of our services at any time, without prior notice. If any service modification affects your agreement, we will notify you accordingly.

3. User Obligations

As a user of our website and services, you agree not to:

• Use our website for unlawful purposes or in any way that violates any applicable local, state, or federal laws.

• Attempt to gain unauthorized access to our systems or networks.

• Provide false or misleading information when booking services or making inquiries.

• Use our services for any purpose other than personal or business cleaning needs as explicitly agreed upon.

4. Pricing and Payments

All prices for cleaning services are quoted in advance and are subject to change based on the scope of the work and any additional services requested. Payment for services will be due upon completion of the cleaning session, unless otherwise agreed in writing. We accept various payment methods, including credit cards, debit cards, and other forms of payment as specified on our website.

Late payments or failure to pay may result in the suspension of future services, and additional fees may apply.

5. Liability and Disclaimers

While we take great care in delivering quality cleaning services, Sparkle and Shine Cleaning Solutions will not be held liable for:

• Any damage to personal property unless it is caused by our negligence.

• Any issues or incidents arising from incorrect or incomplete information provided by the client regarding the property to be cleaned.

• Loss or damage resulting from delays in service, accidents, or force majeure events such as natural disasters, pandemics, or other unforeseen events.

All services are provided on an “as is” basis, and we make no warranties or representations regarding the accuracy, completeness, or suitability of our services for your specific needs.

6. Intellectual Property

All content, designs, text, logos, images, and other materials provided through our website are the property of Sparkle and Shine Cleaning Solutions and are protected by intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written consent from us.

7. Confidentiality

We respect the privacy of our clients and will treat all personal and property information with confidentiality. Any information shared with us for the purposes of providing cleaning services will not be disclosed to third parties except as required by law or necessary for the performance of our services.

8. Indemnification

You agree to indemnify and hold harmless Sparkle and Shine Cleaning Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services or violation of this Legal Policy.

9. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for violations of this Legal Policy or if we believe that your conduct is harmful to the interests of Sparkle and Shine Cleaning Solutions.

10. Governing Law

This Legal Policy will be governed by and construed in accordance with the laws of the State of Maryland and the District of Columbia. Any disputes arising from or related to this policy will be resolved in the courts located within the jurisdiction of the State of Maryland or the District of Columbia.

11. Changes to the Legal Policy

Sparkle and Shine Cleaning Solutions reserves the right to update or modify this Legal Policy at any time. Any changes will be posted on our website with an updated effective date. You are encouraged to review this policy periodically to stay informed of any changes.

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